1. Your Contract with Us 
  • In these Booking Conditions:
  • Company”, “we”, “GF” or “us” means Gulf Air B.S.C. (c) operating as “Gulf Air”.
  • You”, “Your” means the Passenger.
  • Contract” means the contract for the booking of the Holiday Package between the Company and the Passenger.
  • Conditions” means these Booking Conditions.
  • Flight” means a Gulf Air flight booked via Our Website whose departure and arrival airports are within the GCC;
  • Holiday Package” means the combination of Flight, C Accommodation, and Other Services.
  • Hotel Accommodation” means hotel accommodation in Dubai or Bahrain that is featured on Our Website and may be booked as part of the Holiday Package;
  • No Show” means the omission of presenting yourself in time for check-in or at the gate for your Flight with the result that your booking is cancelled in accordance with our Conditions of Carriage.
  • Other Services” means any Third Party Services other than Hotel Accommodation (for example, airport transfers) that are featured on Our Website and may form part of your Holiday Package.
  • Our Website” means [holidays.gulfair.com]
  • Third Party Provider” means a third party that provides Hotel Accommodation or Other Services that forms part of your Holiday Package.
  • Third Party Services” means the Hotel Accommodation and/or Other Services.
  • These Booking Conditions form the sole basis of the contract between you and us. By continuing your booking, you agree to these Booking Conditions and your contract will be governed exclusively by the laws of the Kingdom of Bahrain and the Courts of Bahrain shall have exclusive jurisdiction to govern any dispute or claim that arises out of or in connection with the contract.
  • These Booking Conditions apply equally to you and to all persons named in your booking. When you make your booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions.
  • The lead person on the booking must be at least 21 years old.
  • We may change these Booking Conditions at any time at our sole discretion.
  • Holiday Packages available for booking on Our Website may consist of a combination of Third Party Services. Gulf Air acts as a facilitator to allow you to combine the booking of your Flight and the Third Party Services through one single channel. However, Gulf Air is responsible solely for Flights booked on [Our Website][Gulf Air] under a Holiday Package. Any Third Party Services that form part of your Holiday Package are provided by Third Party Providers and are subject to the terms and conditions of such Third Party Providers and any other terms and conditions of supply of the Third Party Services. Gulf Air disclaims any liability for the use, validity, quality, suitability or fitness of the Third Party Services provided and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, You acknowledge and agree that the relevant Third Party Provider is solely responsible and assumes all responsibility and liability in respect of their Third Party Services provided.
  • To the extent permitted by law, Gulf Air disclaims all liability in respect of (i) the accuracy of the information (including rates, and availability) provided by the Third Party Providers  as made available on Our Website, (ii) the Third Party Services, (iii) any (personal) injury, death, damage to property, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, arising from the acts or omissions, breaches, gross negligence, wilful misconduct, or misrepresentations of the Third Party Providers or their employees, directors, officers, agents, representatives, subcontractors, or affiliated companies, in connection with the Third Party Services, or any third party not connected with the provision of your arrangements.
  1. How to Book and Enter Bahrain
  • Only flights that depart and land within the GCC, and are booked on Our Website or through Gulf Air’s Worldwide Contact Centre, are eligible to form part of a Holiday Package.
  •  Only Hotel Accommodation that are based in Dubai or Bahrain and which feature on Our Website are eligible to form part of a Holiday Package. Hotel Accommodation is subject to availability.
  • Only Other Services that feature on Our Website are eligible to form part of a Holiday Package. Other Services are subject to availability.
  • Payments must be made by credit card through Gulf Air’s World Wide Contact Centre, and on GulfAir.com. Payments can be made by credit cards and debit cards for selected countries. Payments made by credit card may incur surcharges.
  • A booking will be created for the Holiday Package, and payment will be collected accordingly.  The specific Holiday Package details will be confirmed and communicated to you to you at a later point in time.
  • It is important to check your Holiday Package itinerary to make sure that all the details are exactly as you requested. In the event of any discrepancy, please contact Gulf Air’s World Wide Contact Centre or send an email to [email address tbc] immediately as it may not be possible to make changes later.
  • All communications about your Holiday Package will be sent to the email address you provided at the time of booking.
  • You are responsible for ensuring that you meet the necessary visa and immigration requirements to gain entry you’re your destination country. Please be aware that we are unable to guarantee your entrance into your destination country as the final decision for your eligibility to enter the country is entirely subject to the immigration authority’s discretion. In case you are denied entry to your destination country by immigration authorities, Gulf Air will endeavour to return you to your point of origin. In such cases, Gulf Air will investigate whether a refund of the Holiday Package may be given to you, although no guarantee of a refund of any or all elements of the Holiday Package is given.  Tickets for flights back to your point of origin will be subject to Gulf Air’s applicable fare rules.
  • If you are No Show for your Flight or you are denied exit from the point of origin you will not be entitled for a refund of the Holiday Package and the normal Gulf Air ticket fare rules will apply to any changes to you Flight. Please refer to our Conditions of Carriage for Passengers and Baggage (gulfair.com)
  1. Prices 
  • Prices for Third Party Services are set by Third Party Providers. Third Party Providers may alter the prices of Third Party Services and in the event that the price of a Third Party Service as set by the Third Party Provider differs from the price shown on Our Website, the price set by the Third Party Provider will be the price payable.
  • Before you make a booking you will be provided with an up-to-date and accurate total price of your Holiday Package, and breakdown of fees to the extent available.
  • The price of any Holiday Package includes only the elements specified in your booking. Unless otherwise specified, it does not include items of a personal nature including, but not limited to, travel insurance, meals (other than breakfast), optional excursions, passport, visas, cots and food for infants, laundry, room service, minibar and hotel extras (including early/late check-in/check-out fees), hotel car parking (where applicable) or gratuities.
  • We will collect the full price for the entire Holiday Package from you.
  1. Changes or Cancellations and Refunds
  • If, after your contract with us has come into existence, you wish to change your booking in any way, we will endeavour to accommodate these changes but it may not always be possible to do so. All changes are subject to availability and price adjustments. Any request for changes must be made in writing from the lead person on the booking. You will also be required to pay any increase to the cost of your booking because of your changes.
  • Certain travel arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the Holiday Package.
  • If you, wish to cancel your Holiday Package, the cancellation charges in respect of the Flight element of your Holiday Package will be as set out in Gulf Air’s conditions of carriage. Cancellation charges for Third Party Services will be subject to the relevant Third Party Provider’s terms and conditions. Any requests for cancellations and refunds must be made in writing from the lead person on the booking. Charges for cancellations are calculated from the date we receive your request or notification. Any refunds that are issued will be subject to applicable deductions of cancellation charges.
  • If you make changes to your Flights, such changes must be aligned with the dates and times of any Third Party Services. If this requires changes also being made to the Third Party Services, these must be made simultaneously.
  • Gulf Air fare rules will be applied for Flight changes.  If the fare rules allow changes then additional payment will be collected from you for the additional fares following the fare rules as they are published subject to flight availability. No refund will be granted for changes in flights that are cheaper than the flights that were originally booked.  All changes to Third Party Services will be subject to the Third Party Provider’s terms and conditions.
  • Separate cancellation charges may be applicable during peak periods (e.g. public holidays, exhibitions and special events, Eid holidays, Christmas and New Year).
  • All claims for refunds should be made in writing within 30 days of final date of your Holiday Package.. Refunds will be made to the same form of payment used for creating the booking and may take up to 60 days.
  • It is unlikely that we will need to make any alteration to your Flights but sometimes circumstances change and alterations have to be made. We reserve the right to change your Flight details at any time.
  • If we make a major change we will advise the lead person on the booking as soon as reasonably possible. A major change is one that we make to your booking before your departure that affects an essential term of your contract. An examples of a major changes made by us may include (but is not limited to) a change of more than [X] hours to your Flight departure time.
  • If we make a major change we will offer you the choice of the following options:
  • accepting the changed arrangements; or
  • accepting substitute arrangements of comparable standard from us if available; or
  • cancelling your booking and receiving a full refund of all monies paid to us for the Holiday Package.

Should the change result in an extension of your stay, you might be accommodated for the additional time in a different hotel subject to availability.

  • You must tell us which one of the above choices you wish to make within 72 hours of being informed of the major change we are making. If we do not receive notification from you about your choice within 72 hours you are deemed to have accepted the option specified in 5.10(a).
  • We shall not be liable for any changes to or cancellation of your Holiday Package due to events beyond our control. Examples of events beyond our control include, but are not limited to, war or threat of war, riot or civil disturbance, political unrest, terrorist activity or threatened terrorist activity, industrial disputes or threatened industrial disputes, strikes, fire, floods and other natural disasters, nuclear disasters, adverse weather conditions, acts of God, acts of government, closure of airports, failure of a carrier, a hotelier or other person to operate services for any reason.
  1. Our Liability To You
  • Our obligation is to take reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these Booking Conditions.
  • The Company is not itself a provider of any Third Party Services, nor does it control the Third Party Providers who provide such services in connection with your Holiday Package.
  • We do not accept liability for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from (i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or (ii) the act(s) and/or omission(s) of a Third Party Provider or a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or (iii) events beyond our control (as defined in clause 5.12.)
  • The elements of your Holiday Package other than flights featured on Our Website are posted and controlled by Third Party Providers. We will not be liable for any claims that Third Party Services booked at your express request do not satisfy your expectations.
  • Your booking for Third Party Services are serviced by Third Party Providers who have their own terms and conditions and over whom we have no direct control. Their terms and conditions may strictly limit the circumstances in which compensation is payable to you by them and you agree to be bound by their terms and conditions. Such terms conditions are available from these third parties directly upon request.
  • Air travel is subject to various International Conventions that limit the liability of the carriers. International Conventions which may apply include, without limitation, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999. The carriage by air of passengers and their baggage is in addition subject to the Conditions of Carriage of the carrier concerned. With respect to Gulf Air flights, please refer to the Conditions of Carriage for Passengers and Baggage, available on gulfair.com.
  • Save as set out above and as is detailed elsewhere in these Booking Conditions, we shall have no legal liability whatsoever to you for any loss or damage.
  1. Your Responsibilities 
  • You must ensure that you and all members of your party have valid passports, visas, certificates of vaccination and any other documents required to enter any country you are visiting, including transit stops, prior to your departure. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with the appropriate passport office(s) or consulate(s) in question if you have any queries.
  • For your own protection, we strongly recommend that you and all members of your party have comprehensive travel and medical insurance for the full period of your Holiday Package. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
  • If, in our reasonable opinion or the reasonable opinion of the provider of any part of the services to which your booking relates, your behaviour or the behaviour of any member of your party is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause danger, damage, distress or upset, disturbance or annoyance to others or others’ property, we may terminate your travel arrangements without any liability on our part. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
  • It is your responsibility to ensure that you are fit to travel and participate in all parts of the services you have booked and undertaken.
  1. Complaints 
  • We are committed to offering our valued customers the highest standard of product and consistent service delivery. Should you have a complaint about your Flights or our service, kindly write to us at [email] Should you have a complaint about any of the Third Party Services, kindly write directly to the relevant Third Party Provider.
  1. Feedback

We value your feedback. If you would like to share feedback with us about your Bahrain Stopover experience, you can do so by post or email. Please provide as much information as possible, including your Bahrain Stopover booking reference and dates where applicable.

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